Privacy Policy for Sevenco

1. Introduction

Welcome to sevenco ("sevenco", "Company", "we", "our", or "us"). sevenco is a technology platform that connects riders, customers, drivers, and independent transportation or mobility service providers through mobile applications, websites, APIs, and related services (collectively, the "Platform").

This Privacy Policy explains how we collect, use, process, disclose, store, and protect your information when you access or use our Platform. By using sevenco, you agree to the collection and use of information in accordance with this Privacy Policy.

This policy is organized into Shared / Platform terms, sevenco Users terms for riders and customers, and sevenco Drivers terms for driver and TPSP accounts.

2. Scope

• Riders / Customers using the sevenco user app
• Drivers / Delivery Partners / Service Providers, including eligible independent drivers who apply through the public Sevenco Driver app
• Website Visitors
• Business Partners
• Support Users

3. Diagnostics and Crash Data

When the app encounters errors or crashes, we collect technical information to help us fix issues and improve stability.

We do not use crash reporting for advertising or marketing.

4. Sentry (Crash and Error Reporting)

We use Sentry, provided by Functional Software, Inc., to collect crash reports and diagnostic information when the app fails or encounters errors. This helps us fix bugs, maintain reliability, and improve stability.

We do not intentionally send phone numbers, email addresses, payment card numbers, full payment credentials, or payment card details to Sentry through this feature.

For more information, see Sentry's Privacy Policy at https://sentry.io/privacy/.

5. How We Use Information

• Provide transportation services and enable ride matching.
• Improve route optimization, process payments, and verify identities.
• Detect fraud, maintain safety, and provide customer support.
• Personalize user experience and improve platform performance.
• Comply with legal obligations, send alerts and notifications, and conduct analytics and research.

6. Automated Decision Making

We may use automated systems, including machine learning or AI-based technologies, to detect fraud, assess suspicious activity, optimize ride allocation, improve pricing systems, detect fake bookings, and improve safety monitoring.

7. Data Retention

We retain information as long as necessary to provide services, meet compliance obligations, prevent fraud, satisfy tax and accounting requirements, and resolve disputes. Retention periods may vary depending on legal and operational requirements.

8. Data Security

We use commercially reasonable safeguards including encryption, HTTPS/TLS, secure APIs, role-based access controls, security monitoring, authentication systems, and secure cloud infrastructure. No system can guarantee absolute security.

9. Data Breach Notification

In the event of a data breach affecting personal information, we may investigate the incident, notify affected users, notify authorities where legally required, and implement corrective security measures.

10. International Data Transfers

Your personal data may be stored and processed on servers located outside your country, including services we use to operate the app, such as Supabase, Google, Razorpay, and Sentry.

Where we use Sentry for crash reporting, diagnostic data may be processed in the European Union or other regions where Sentry operates, in accordance with applicable data protection laws and contractual safeguards.

We take appropriate technical and organizational measures to protect your data when it is transferred internationally.

11. Third-Party Services & SDKs

Our Platform may use Google Maps, Firebase, payment gateways, analytics SDKs, crash reporting tools, customer support software, and communication providers. These third parties may collect information according to their own privacy policies.

12. Illegal Activities & Safety Enforcement

Users may not use the Platform for unlawful activity, harassment, violence, discrimination, impersonation, or fraudulent activity. We reserve the right to cooperate with law enforcement authorities.

13. User Generated Content

Users may submit ratings, reviews, feedback, images, and support evidence. We reserve the right to moderate or remove content violating policies or laws.

14. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

15. Cookies & Tracking Technologies

We may use cookies, SDKs, local storage, analytics identifiers, and tracking technologies to improve functionality and security.

16. Jurisdiction & Legal Compliance

This Privacy Policy shall be governed by applicable laws of India. Disputes may be subject to the jurisdiction of courts located in Bengaluru, Karnataka, India.

17. Changes to this Privacy Policy

We may modify this Privacy Policy periodically. Updated versions will be posted within the Platform. Continued use constitutes acceptance of revised terms.

18. Contact Information

Sevenco Mobility Technology Services Private Limited, Shopno 38 Shastrinagar, Vile Parle E, International Airport Mumbai - 400099, India.

Support Email: info@sevenco.in. Phone: 8358909090. Website: https://sevenco.in.

19. Consent

• You have read this Privacy Policy.
• You understand the collection and processing of information.
• You consent to the practices described herein.

1. Personal Information We Collect

• Full name, mobile number, email address, profile photograph, residential address, saved locations, date of birth, optional gender, and emergency contacts.
• We may collect support messages, ride chat communications, emails, call metadata, recorded support calls, and ride-related communication logs related to your bookings.

2. Location Information

• Foreground location may be collected while the app is open, you search for rides, navigation is active, or trips are ongoing.
• Location may be used to provide pickup accuracy, live trip tracking, route guidance, and safety features during active bookings.
• We do not use rider location for unrelated advertising purposes.

3. Payments & Transactions

• We may collect UPI details, wallet information, transaction history, payment status, and related billing information for bookings you make.
• Payment processing may be handled by third-party payment processors. We do not store complete debit or credit card numbers on our servers.

4. Push Notifications

We may send ride updates, OTPs, payment alerts, driver arrival notifications, emergency notifications, promotional offers, policy updates, and security alerts. You may disable notifications through device settings.

5. Camera, Photos & Microphone

6. Contacts Access

Contacts may be accessed only with your permission for referrals, emergency contacts, and ride sharing. We do not sell contact data.

7. Sharing of Information

• Assigned drivers, to facilitate rides and communication.
• Payment providers, to process transactions securely.
• Cloud and technology providers, for hosting, analytics, customer support, and infrastructure services.
• Government, law enforcement, emergency contacts, and authorities where required by law, court order, regulation, or emergency response.

8. Advertising & Analytics

We may use analytics and advertising services to measure app performance, understand user behavior, improve services, and personalize content. Third-party advertising or analytics providers may use cookies, SDKs, or identifiers.

9. App Tracking Transparency (Apple ATT)

Where required by Apple policies, we will request permission before tracking users across third-party apps or websites. You may manage tracking preferences in device settings.

10. Google Play Compliance

We comply with Google Play User Data policies regarding location access, sensitive permissions, data minimization, and disclosure requirements for the sevenco user app. Permissions are requested only where necessary for core functionality.

11. User Rights

• Access data, correct information, delete accounts, and withdraw consent.
• Restrict processing, request portability, or object to certain processing activities where applicable law provides such rights.
• Requests may be submitted through support channels.

12. Account Suspension & Termination

We may suspend or terminate rider or customer accounts for fraud, abuse, unsafe activity, policy violations, illegal conduct, fake bookings, or payment fraud.

13. Account Deletion

You may request deletion of your rider or customer account through in-app account deletion or customer support. Certain records may be retained where legally required.

1. Identity Verification & KYC

2. Location Information

• Foreground location may be collected while the driver app is open, navigation is active, or trips are ongoing.
• Background location may be collected during active rides to provide live trip tracking, support navigation, improve pickup accuracy, detect route deviations, enable emergency assistance, and improve rider and driver safety.
• Background tracking automatically stops after ride completion or when you go offline. We do not use driver background location for unrelated advertising purposes.

3. Payments & Payouts

• We may collect bank account details, GST information, payout information, transaction history, and payment status related to your driver earnings.
• Payment processing may be handled by third-party payment processors. We do not store complete debit or credit card numbers on our servers.

4. Camera, Photos & Documents

5. Microphone & Safety Recording

Microphone access may be used for in-app calls, support communication, emergency features, and optional safety recording features if enabled. Permissions are requested contextually when needed.

Certain rides or regions may support optional audio safety recording, dashcam integrations, and incident reporting tools. Such features are intended solely for rider safety, driver safety, fraud prevention, and dispute handling.

6. Sharing of Information

• Riders assigned to your trips, to facilitate rides and communication.
• Payment providers and verification providers, to process payouts and verify identity or documents.
• Cloud and technology providers, for hosting, analytics, customer support, and infrastructure services.
• Government, law enforcement, and authorities where required by law, court order, regulation, or emergency response.

7. Platform Role & Independent Contractor Status

sevenco acts as a technology platform facilitating connections between riders and independent service providers. Service providers are independent contractors and not employees of sevenco unless otherwise specified by applicable law.

The Sevenco Driver app is not limited to employees, contractors, or members of a single company or organization. Eligible independent professional drivers may download the app, create an account, submit required documents, and apply for activation subject to safety, identity, and compliance review.

8. Account Suspension & Termination

We may suspend or terminate driver or TPSP accounts for fraud, abuse, unsafe activity, policy violations, illegal conduct, fake bookings, or payment fraud.

9. Account Deletion

You may request deletion of your driver or TPSP account through in-app account deletion or customer support. Certain records may be retained where legally required.

10. Google Play Compliance

We comply with Google Play User Data policies regarding location access, background location, sensitive permissions, data minimization, and disclosure requirements for the Sevenco Driver app. Permissions are requested only where necessary for core functionality.